About

Quality Family GP Service

At Top Care Medical Centre, our aim is to provide all patients with a professional and comprehensive level of medical care. We offer a wide range of health services at our conveniently located family medical clinic.

Our location is ideal for residents of Wantirna and surrounding areas, including Bayswater, Boronia, Knoxfield, Ferntree Gully, Scoresby, Heathmont, Ringwood East, Croydon, and Rowville. We are close to public transport services (664/901/737) and there is ample parking available for those who prefer to drive. Furthermore, our waiting room offers a range of amenities including a kids play area and water dispenser.

Mission Statement

At Top Care Medical, patient care is our top priority.  Our experienced and friendly team are here to provide you with a wide range of Medical Services.

• • Here at Top Care Medical, we aim to alleviate illness and suffering through the provision of the highest level of medical care. Our aim is to take a patient centred approach, recognising that treating illness is more than treating a disease but acknowledging the impacts upon the person and their family

• We always seek to first understand before we are understood and will use this principle in our interpersonal relations with our staff and patients

• We recognise that prevention is better than cure and we aim to take a proactive approach to healthcare

• Our aim is to provide a pleasant working environment where all our patients and staff members are cared for and treated with respect.

• We encourage all our patients and members of staff to have a voice in ensuring the continual improvement of our practice. We are actively seeking feedback and ensure that good ideas are rewarded.

• We recognise that the greatest asset to our practice is the knowledge and skills of our staff, which we aim to continually develop through professional development.

• We understand that patients trust us with their health, privacy and their loved ones. Our aim is to live up to that trust every day.

• We recognise that helping patients is our purpose and the reason for our practice existence.

• We recognise that medical information is continually being updated and we endeavour to be in touch with the very best in medical information and technology.
• We always strive to ensure that we are an important and responsible part of the community in which we practice.   

CONSULTATION INFORMATION

Consultation are by appointments.

• Telehealth consultations are available now. Please call the practice to arrange and request further information about the process.
• Standard consultations: a standard appointment is 10 minutes. An appointment for a standard consultation should be made with your preferred doctor for your continuity of care or the next available doctor.  Please ensure you advise our receptionist if you prefer a particular doctor or require prompt attention for matters such as chest pain, burns, eye injury etc.
• Long consultations are available upon request. If you feel you need more time with the doctor or have two or more issue to discuss. Please advise our receptionists, so that the correct time can be allocated.
• Home visit may be arranged depending on doctor availability on occasions when patients are severely incapacitated and cannot attend the practice.
• Please let reception know upon booking if an interpreter is needed for the consult.
• Walk-in patients are accepted and will be appropriately triaged. We do try to accommodate patients who walk into the clinic without a pre-booking appointment. in this case, you will be advised by our reception staff of the approximate time at which you will be seen by the doctor.

PATHOLOGY TESTS & X-RAYS
Our practice has 4Cyte Pathology on site. We offer:

• Blood sample collection
• ECG
• 24 hour Holter Monitor services

X-rays and other tests can be referred to places wherever possible for your convenience.

TEST RESULTS

Our practice policy is an appointment is needed to obtain your results unless your doctor has indicated something different. This cuts down on communication errors and misunderstanding. If you ring for results, please leave a message with our receptionists and they will pass the details on to your doctor. We also have a recall system to remind you of tests, investigations or appointments that need to be arranged in the future. Please let us know if you do not wish this to occur for you.

IMMUNISATION
Government funded Childhood Immunisations are available at the clinic. We also offer immunisation catch-up service for children from overseas or missed vaccines.

Free Flu Vaccine is available for all people from 6 month to under 5 years, over 65 years, pregnant women, people with chronic medical conditions (e.g. asthma, diabetes) and Indigenous people. Please discuss with your doctors about other vaccine requirements.

Certain immunisations may incur an out of pocket expense. Please inquire when making the appointment with these service providers.

COMMUNICATION POLICY

Our practice prefers phone communication. Email communication is not ideal as we cannot identify you and the method is not secure. Messages are passed to GPs and responses occur as quickly as they are able. Not every GP works every day but you may be asked to book an appointment.

TELEPHONE CALLS

Doctors can take phone calls when time permits. If they are busy, or involved with another patient, they may elect to call you back. The nurse can help determine urgency but most problems are best dealt with in a consultation.

HEALTH INFORMATION
All your medical records are confidential. One core policy in this practice is to maintain security of personal health information at all times. This information can only be accessible for authorised staff. You have the right to access your medical information under the Federal and state privacy law. Please ask your doctor for more information.

FEEDBACK
We value feedback from any person visiting our clinic. You suggestions, remarks and thoughts would be greatly appreciated.
Feedback forms are available from reception and there is a ‘feedback box’ located in the waiting area.
If you have any complains, please talk to the clinic staff, and we well endeavour to address you concerns.
You can also contact the HEALTH SERVICE COMMISSIONER: 1300 582 113

HOME VISIT

Home visits may be arranged depending on doctor availability on occasions when patients are severely incapacitated and cannot attend the practice.

AFTER HOURS CONTACTS

If your situation is urgent or an emergency please call 000 or attend your closest hospital, otherwise please contact National Home Doctor Service (Bulk Billing) on 13 74 25.

PRIVACY POLICY

A copy of our privacy policy is upon request at reception. Find full detail at https://www.topcaremedical.com.au/privacy-policy/

Practice Philosophy
Our aim is to give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavour to provide patients with the best and most current treatments, methods, materials and equipment within our resource capabilities to ensure that the patients receive the highest quality of service. We believe that patients come first. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behaviour in order to maintain the trust and loyalty of our patients and staff.